Privacy Policy

This policy explains how Miali collects, uses, and protects the personal information of its users and clients.

1. Information We Collect

When you use the Miali platform, we may collect the following types of information:

• Information You Provide Directly: When a client books an appointment, they provide their name, phone number, and/or email address. As a business owner, you provide details about your salon, services, and staff.
• Usage Data: We collect information about how you interact with our platform. This includes your IP address, browser type, device details, and the pages you visit. This data helps us improve the service.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To Provide the Service: We use your information to facilitate appointment bookings, manage your business calendar, and enable communication between clients and business owners.
• To Improve Our Platform: We analyze usage data to understand how our service is being used so we can make it better.
• For Communication: We use your contact information to send you appointment confirmations, reminders, and updates about our service.
• For Marketing: With your consent, we may send you information about new features or offers.

3. Sharing Your Information

We take your privacy seriously. We share your information only in these specific cases:

• With Business Owners: When a client books an appointment, their name and contact information are shared with the specific salon or kinyozi owner to fulfill the booking.

4. Data Security

We are committed to protecting your personal data. We implement industry-standard security measures to prevent unauthorized access, use, or disclosure of your information.

5. Your Rights

You have the right to access the personal information we hold about you, to request corrections, or to ask for your data to be deleted. To exercise these rights, please contact us at privacy@miali.co.ke.